Returns & Refunds Policy
Eligibility for Returns
- 30-day return window from delivery date
- Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items
- Personalized/customized products
- Opened collectibles & trading cards
- Digital downloads & gift cards
- Items marked “Final Sale”
Return Process
- Initiate return online:
- Log in to your adventurestoy.com account
- Navigate to “Order History”
- Select “Request Return” for eligible items
- Pack items securely:
- Use original packaging when possible
- Include all accessories/manuals
- Affix provided return label
- Ship your return:
- Drop off at designated carrier locations
- Obtain proof of postage
- Allow 3-5 days for processing upon receipt
Refund Details
- Processing time: 5-7 business days after return receipt
- Refund method: Original payment form
- Exceptions:
- Gift returns receive store credit
- Refunds may take 3-10 days to appear in your account
Return Shipping Costs
- Free returns for defective/wrong items
- Customer pays return shipping otherwise
- Prepaid label option available ($6.99 deducted from refund)
Defective/Damaged Items
- Contact us within 7 days of delivery
- Provide photos of damage/defects
- Replacement or full refund offered
Holiday Returns
- Extended return window for gifts:
- Purchases Nov 1-Dec 24 can be returned until Jan 31
- Standard return conditions apply
International Returns
- Customer responsible for return shipping
- May be subject to restocking fee (15%)
- Refund excludes original shipping costs
Return Status Tracking
- Email notifications at each stage:
- Return received
- Inspection complete
- Refund processed
Special Circumstances
- Lost/missing returns: Must be reported within 30 days
- Wrong item received: Contact us immediately
For additional assistance, visit adventurestoy.com/returns-help